You’re in Control: How a Support Person Can Help with Your Care

Support at Home gives you the choice – and Omnicare makes it easier.

From 1 July 2025, the Australian Government’s Support at Home program will begin a new chapter in aged care – one that’s focused on empowering older Australians to be active participants in their care journey.

One important part of that empowerment? You can choose to involve someone you trust in your care decisions and discussions.

At Omnicare, we believe care is stronger when it’s built around the people you trust. That’s why we support this approach wholeheartedly – and have always welcomed it as part of our client-first philosophy.

What Does It Mean to Involve a Support Person?

Support at Home recognises that aged care works best when you're surrounded by the people who know you best. You have the freedom to nominate someone – a support person – to help you navigate your care.

This could be:

• A family member

• A close friend

• A neighbour or carer you trust

  
  

You choose how involved they are and what they support you with. It’s your decision.

Important note: A support person doesn’t have legal authority to make decisions on your behalf unless you’ve granted them formal powers – for example, through an enduring power of attorney.

How Can a Support Person Help?

If you choose to involve a support person, they can help in many ways, including:

✅ Attending meetings with your care provider

✅ Helping you communicate your goals and preferences

✅ Supporting you in making informed choices

✅ Asking questions on your behalf (with your consent)

✅ Assisting with understanding your care options

✅ Helping you lodge a concern or request a support plan review

This kind of support can help you feel more confident, informed, and in control every step of the way.

Omnicare Makes It Easy

At Omnicare, we know that care is about connection. That’s why we:

🌟 Welcome and encourage trusted people in your care discussions

🌟 Offer flexible communication options (in-person, phone, or email)

🌟 Make it easy to involve your support person in planning, updates, and reviews

🌟 Always respect your privacy and your right to lead the way

Our approach reflects what the Support at Home program is all about: putting older Australians at the centre of their care, supported by a care partner and a strong network.

Care That Puts You First – Always

Involving a support person isn’t just about convenience. It’s about making sure your voice is heard, and your values are respected.

At Omnicare, we’re proud to champion this approach. Because when you’re surrounded by people you trust – and supported by a provider who listens – you can feel safe, confident, and empowered in every decision.

📞 Want to involve a support person in your care? We’re here to help. Contact our team today to learn how we’ll support you – your way.