Frequently Asked Questions

'My Aged Care' is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help, support and funding they need for living in their own homes.

To obtain a referral for aged care services, call the My Aged Care contact centre Monday to Friday from 8 am to 8 pm, and on Saturdays from 10 am to 2 pm at 1800 200 422. Provide the necessary information, and they will forward your referral to an assessment organisation.

Support at Home no longer uses the four Home Care Package levels. Instead, funding is allocated based on your assessed needs and may fall within a range of annual funding amounts. Omnicare supports participants across all Support at Home funding ranges, from lower level everyday assistance through to more complex care needs. Your Care Partner works with you to make sure your services are tailored to your needs, preferences and goals, and can be adjusted over time as life changes.

To be eligible for this program, you must be aged: 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people). If you are on a low income, homeless or at risk of being homeless, eligibility starts at 50 years or 45 years for Aboriginal and Torres Strait Islander people.

Clients contribute to the cost of services under the Commonwealth Home Support Program (CHSP) to help maintain its sustainability. This contribution ensures that we can continue providing essential support to older Australians.

If you haven’t applied for NDIS funding, we recommend contacting Blue Sky Communities. They are one of the NDIS Partners in the Community (PITC) - which provides plan implementation services across the Mid North Coast region. Their local area coordinators (LACs) can give you the most up-to-date support and advice on accessing the NDIS. Phone them on 1800 241 675, or email: LAC@bluesky.org.au(mailto:LAC@bluesky.org.au)

Yes, Omnicare provides Level 1 and Level 2 Coordination of Supports under the NDIS. We assist you in understanding your NDIS plan, connecting with other providers, and strengthening your informal support network.

We provide flexible and responsive services wherever possible. Our clients also have access to an on-call staff member 24 hours a day, in case of emergency.

Most Omnicare clients have NDIS, Home Care Packages, or CHSP funding, but many clients are self-funded. We’re an inclusive organisation committed to improving quality of life for all. We welcome everyone to benefit from our services.

We value your feedback as it helps us improve our services. If you’re unhappy or feel we haven’t met Aged Care or NDIS standards, please let us know. We have a clear process for managing feedback and complaints so concerns are addressed promptly and respectfully. You can share feedback or make a complaint via our Feedback and Complaints (https://www.omnicare.org.au/feedback)page.