What Are Your Rights Under the Support at Home Program?

Omnicare Alliance
May 26
2 min read

Because your voice, your choices, and your wellbeing matter.

From 1 July 2025, the Support at Home program will reshape how aged care is delivered in Australia. While this new model brings structural changes, one thing remains the same: your rights as a client come first.

At Omnicare, we’ve always operated with a client-first philosophy – and we continue to uphold the Charter of Aged Care Rights, which remains in effect under the new Aged Care Act starting 1 July 2025.

What Rights Do You Have Under Support at Home?

Under the Support at Home program, you are protected by the Charter of Aged Care Rights. This charter ensures you can feel confident, respected and safe while receiving care.

As a participant in Support at Home, you have the right to:

✅ Be treated with dignity and respect

✅ Have your identity, culture and diversity valued

✅ Receive care that is safe, effective and personalised

✅ Be supported to make your own decisions

✅ Receive clear, timely information about your care and services

✅ Be involved in creating and reviewing your support plan

✅ Choose who provides your care, and how it is delivered

✅ Raise concerns or make a complaint without fear

These rights are more than words – they are a legal obligation under the Aged Care Act, ensuring you are an active participant in your care, not just a recipient.

Your Rights, Our Commitment

At Omnicare, we believe that rights must be lived and felt – not just promised.

For over 30 years, we’ve built a reputation for putting our clients’ needs, preferences, and voices at the centre of everything we do. Whether it’s choosing your own support worker, adapting services as your goals change, or ensuring you feel heard and respected every step of the way – your choice is our priority.

That’s why, under Support at Home:

🔹 We’ll continue to co-design your support plan with you

🔹 We’ll respect your choices – from service times to cultural needs

🔹 We’ll ensure transparency about your services, your funding, and your contributions

🔹 We’ll support you if you ever want to make a change or raise a concern

A System That Works for You – Backed by People Who Care

Support at Home is designed to simplify services, reduce wait times, and provide more tailored care to help you stay independent at home. But navigating change can feel overwhelming.

That’s why Omnicare is here – to guide you, advocate for you, and partner with you in making the most of your rights under the new system.

If you're already with us, you can be assured that nothing about our commitment to you will change – and if you’re considering Omnicare, know this: your rights and your choices will always be respected here.