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Find the answers
you need.

We understand that without previous experience in aged care or disability support, getting the information you need can seem daunting.

Here are the most common enquiries we receive as a support provider. You might find this section a good place to start, so you have a better idea of what’s involved.

And of course, you can always give us a call.

What is 'My Aged Care'?

'My Aged Care' is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help, support and funding they need for living in their own homes.

Who is eligible for my aged care?

To be eligible for this program, you must be aged: 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), or. 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and on a low income, homeless, or at risk of being homeless.

How do I get a referral to my aged care?

Call the My Aged Care contact centre on 1800 200 422.

If you are able to provide the contact centre with all relevant information, a referral will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call you.

Can you help me with My Aged Care?

Our Access team can offer advice and guidance to support you in navigating the My Aged Care system. There’s no obligation to choose our services.

Call us on 1300 336 488, or email

Which levels of Home Care Packages do you manage?

Omnicare manages all four levels of Home Care Packages.

Who do I talk to about accessing the NDIS?

If you haven’t applied for NDIS funding, we recommend contacting Blue Sky Communities. They are one of the NDIS Partners in the Community (PITC) - which provides plan implementation services across the Mid North Coast region. Their local area coordinators (LACs) can give you the most up-to-date support and advice on accessing the NDIS. Phone them on 1800 241 675, or email:

Can you provide Coordination of Supports?

Under the NDIS there are three levels of Support Coordination (or Coordination of Support). Omnicare provides Level 1 and Level 2 Coordination of Supports. Our team can assist you to understand your NDIS plan so you get the most out of your funding; connect with other supports and providers to receive services; and help to strengthen your informal supports.

Can I get services outside of business hours?

We provide flexible and responsive services wherever possible. Our clients also have access to an on-call staff member 24 hours a day, in case of emergency.

Are your services for government-funded clients only?

Most Omnicare clients have NDIS, Home Care Packages, or CHSP funding, but many clients are self-funded. We’re an inclusive organisation committed to improving quality of life for all. We welcome everyone to benefit from our services.

How do I make a complaint?

As a not-for-profit provider of aged care and disability support, Omnicare is committed to putting people first and delivering high quality services. We place great emphasis on meeting Aged Care and NDIS standards.

If you feel we’ve not met those standards, or if you're unhappy with the service you've received from Omnicare, we need your feedback.

We have a carefully considered process for managing complaints that meets both Aged Care and NDIS requirements . You can download our policy by clicking on the button below.

Complaints policy

How are services affected by the Covid 19 pandemic?

Omnicare is operating at limited capacity, in keeping with State and Federal guidelines to minimise the risk of the coronavirus spreading. We’re officially registered as a Covid Safe business.

Our Social Support Groups and Disability group activities are operating with reduced numbers, to comply with physical distancing requirements. Omnicare Meals Service has adopted contactless deliveries, dropping off orders at clients’ front doors (and waiting at a distance until the client has taken in their delivery – to maintain food safety).

All staff in direct contact with clients must wear face masks where observing the 1.5m distancing measure is unfeasible. Staff must wear face masks at all times in clients’ homes where the client has requested it.

All Omnicare employees and volunteers have completed online Covid training to maintain best practice in infection control management.

Download COVID-19 FAQ

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